Mercedes-Benz of Progress Point Promises to Never Lose a Customer

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As the St. Louis representative of the Soave Automotive Group, which includes three Mercedes-Benz Dealerships, Mercedes-Benz of Progress Point has inventory selection in both sales and service three times greater than any other area Mercedes-Benz dealership. Mercedes-Benz of Progress Point, conveniently located 7 minutes west of Chesterfield Valley at Highway K, is a product of innovative, fresh ideas that everyone can see and feel upon entering this unique atmosphere.
 
The dealership is staffed by customer-friendly professionals who are all fully committed to Never Lose a Customer.  The sales staff is led by Kaylene Cohen, General Sales Manager. She is an intelligent, articulate lady who was featured by the prestigious St. Louis Business Journal in an article honoring Professional Women in Business. 
 
Progress Point has developed a customer-friendly process for service customers, which allows customers to pick up their vehicles without hassling with a service desk or cashier. Upon entering the service department, customers are directed to a service advisor’s office for private and unrushed consultation.  When picking up their cars, customers return to the service advisor who originally set up the visit. After a brief review of the work performed, the advisor also accepts payment. This is a welcomed change from the typical cashier arrangement, where payment is accepted by someone who has no information on what was done to each vehicle.
 
When a loaner car is necessary, Progress Point has an Enterprise office on site, staffed by a fulltime Enterprise manager.  The service fleet is comprised of Mercedes-Benz C300’s. All proper paperwork is done by the Enterprise manager so that customers are properly protected from liability claims and glitches in insurance coverage. 
 
Roy Dreiling is Progress Point’s Master Certified Product Specialist.  Roy is a walking owner’s manual for Mercedes-Benz.  Within 48 hours of delivery, he contacts each buyer and makes an appointment to visit his or her home to set up any garage door and gate openers, arrange installation of Bluetooth and completely review the operational aspects of the new car with all family members. This service creates a lasting bond between Mercedes-Benz of Progress Point and each new or repeat client. Roy gives the customer his cell number so that future questions are directed to him personally, and he then coordinates with service and sales for the convenience of the customer.
 
These services are only a part of the dealership’s willingness to continually adapt business to the needs of its customers and to fulfill its commitment to Never Lose a Customer. Learn more at www.stlouismercedes.com.